Thrive

Our products are backed by the world class Thrive 2 year warranty, providing you with longevity unmatched by other products, ensuring you can continue to make the most out of your investment as new features via software updates roll out, without having to constantly upgrade.

If you dont like your product, you have 30 days to arrange for a return date and refund. No questions asked.

What's included in the HELIOS pre-order?

The first 500 pre-order customers receive FREE Cliq & Farina smart bike lights (a $170+ value) at no extra cost. This is a limited-time launch bonus available only during the pre-order period. Your order ships March 5-15.

How does the sizing process work for pre-orders?

Before shipping your final ring, we'll send you a complimentary sizing kit (if you don't know your size and select this option) to ensure the perfect fit. Try on the sizing rings, confirm your size in the app, and we'll ship your personalized HELIOS ring in the correct size—eliminating any risk of ordering wrong.

What payment options are available?

Pay the full $299.99 upfront or split into 4 interest-free instalments with Afterpay or Klarna or Paypal pay in 4 at checkout. No hidden fees or interest charges.

When will my pre-order ship?

Pre-orders ship between March 5-15, 2026. Once shipped, delivery takes 3-7 business days. You'll receive tracking information as soon as your order leaves our facility.

Is the pre-order bonus limited?

Yes—the FREE smart lights ($170+ value) are only available to the first 500 pre-orders. Once this allocation is claimed, the offer ends. We recommend securing your order soon to guarantee this bonus.

Can I cancel my pre-order?

Yes, pre-orders can be cancelled anytime before shipping for a full refund. Once your ring ships, our standard 30-day money-back guarantee applies.

Is a subscription required to use HELIOS?

Yes, HELIOS requires a Thrive Fitness App subscription to unlock full functionality including AI coaching, advanced analytics, and all cycling modes. The subscription is $8.99/month and includes a 30-day free trial so you can experience everything risk-free. You can cancel anytime with no penalties.

What am I agreeing to when I place a pre-order?

By placing a pre-order, you agree to purchase the HELIOS Smart Ring at $299.99 (or your selected payment plan) with an estimated ship date of March 5-15, 2026. You acknowledge this is a pre-order for a product not yet shipped, and you accept the stated shipping timeline. Your order confirmation email serves as your receipt and agreement to these terms.

Will I be charged immediately for my pre-order?

Yes, your payment (or first instalment if using Afterpay or other payment options) is processed immediately upon placing your pre-order. This secures your spot in the production queue and guarantees your FREE smart lights bonus (first 500 orders only). This charge appears as "THRIVE CYCLING" on your statement.

What happens if there are shipping delays?

If unforeseen circumstances cause delays beyond March 15, 2026, we will notify all pre-order customers via email with an updated shipping timeline. You'll have the option to keep your order or request a full refund at that time. We're committed to transparent communication throughout the process.

What is your refund policy for pre-orders?

Pre-orders can be cancelled for a full refund anytime before your ring ships (before March 5, 2026). Once shipped, our 30-day money-back guarantee applies—you have 30 days from delivery to return the product for a full refund if unsatisfied. Refunds are processed within 5-7 business days to your original payment method.

Will I receive order confirmation and updates?

Yes! You'll receive an immediate order confirmation email with your order number and details. You'll also receive:

• Sizing kit shipment notification (sent 2-3 weeks before main shipment)
• Final ring shipment confirmation with tracking number
• Delivery confirmation
  All communications come from info@thrivecycling.io. Please check spam folders and add us to your contacts.

What if I don't receive my sizing kit?

If you haven't received your sizing kit within 3 weeks of ordering, please contact info@thrivecycling.io immediately. We'll send a replacement kit via expedited shipping at no charge to ensure you receive your final ring on time.

Can I change my order after placing it?

You can modify your ring finish (Black/Silver/Gold) or add protection plans anytime before your sizing kit ships. Once the sizing kit is sent, changes become more limited. Contact info@thrivecycling.io as soon as possible to request changes. Size changes can be made after receiving your sizing kit and before final shipment.

What if my ring arrives damaged or defective?

All rings are inspected before shipping, but if yours arrives damaged or defective, contact us within 48 hours of delivery with photos. We'll immediately ship a replacement at no cost or process a full refund—your choice. Our 2-year warranty also covers any manufacturing defects.

How do I contact customer support about my pre-order?

Email: info@thrivecycling.io

or via live chat.

Response time: Within 24 hours (typically faster)

Live chat: Available through thrivecycling.io

Always include your order number (found in your confirmation email) for faster assistance.

What information did I provide when ordering?

Your order includes: full name, shipping address, billing address, email address, phone number, and payment details. This information is used solely to fulfill your order, provide customer support, and send product updates. By ordering, you consent to receiving transactional emails related to your purchase.

Are pre-orders final sale?

No—pre-orders are NOT final sale. You can cancel anytime before shipping for a full refund, and our 30-day money-back guarantee applies after delivery. We want you to be completely satisfied with your HELIOS ring.

What is the total cost of ownership?

• HELIOS Ring: $299.99 (one-time payment or 4 installments via Afterpay or other payment options)
• FREE Smart Lights: $0 (first 500 pre-orders, $170+ value)
• Thrive App Subscription: $8.99/month after 30-day free trial (required for full functionality, cancel anytime)
• 30 day free trial will commence when ring is activated
• Shipping: $0 (free on all orders)
• Optional Protection Plans (refer page)

Is this purchase protected?

Yes! Your purchase is protected by:

• 30-day money-back guarantee (no questions asked)
• 2-year manufacturer warranty (covers defects)
• Secure payment processing with encryption
• Credit card buyer protection through your card issuer
• Optional extended protection plans available