Cancellation policy

THRIVE PURCHASE OPTIONS & CANCELLATION POLICY

Effective Date: January 13, 2026
Last Updated: January 13, 2026

OVERVIEW

At THRIVE Cycling (operated by LK Technologies ACN 667084899), we offer flexible purchase options to suit your needs. Some products in our store may be available as subscriptions, pre-orders, or other special purchase arrangements. This policy explains how these purchase options work and how you can manage, change, or cancel them.

SECTION 1 - SUBSCRIPTIONS

1.1 THRIVE Fitness App Subscription

What It Is: The THRIVE Fitness App subscription provides full access to AI coaching, advanced analytics, and all premium features for your THRIVE products including HELIOS Smart Ring and smart lights.

Subscription Details:

  • Cost: $14.99/month
  • Free Trial: 30 days free (cancel anytime during trial without charge)
  • Billing: Automatically charged monthly to your stored payment method
  • Auto-Renewal: Subscription automatically renews each month until cancelled
  • Required For: Full functionality of HELIOS Smart Ring and integration with smart lights

1.2 How Subscription Billing Works

When you purchase a THRIVE Fitness App subscription:

  • Your payment method is securely stored
  • You're charged monthly on the same date each month
  • You'll receive email receipt for each billing cycle
  • Subscription continues until you cancel

1.3 Managing Your Subscription

To View or Manage Your Subscription:

  1. Open the THRIVE app on your phone
  2. Go to Settings > Subscription
  3. View billing details, payment method, and next billing date

To Cancel Your Subscription:

  1. Open the THRIVE app
  2. Go to Settings > Subscription > Cancel Subscription
  3. Follow the prompts to confirm cancellation
  4. You'll retain access until the end of your current billing period

Alternative Methods:

  • Via Email: Contact info@thrivecycling.io with subject "Cancel Subscription - [Email Address]"
  • Via Order Confirmation: Click the subscription management link in your original order confirmation email

1.4 Subscription Cancellation Terms

  • Cancel Anytime: No cancellation fees or penalties
  • Immediate Effect: Cancellation takes effect at the end of your current billing cycle
  • Access Retained: You keep full access until the end of the paid period
  • No Partial Refunds: Monthly subscription fees are non-refundable
  • Re-Subscribe: You can reactivate your subscription anytime through the app

1.5 Failed Payments

If your subscription payment fails:

  • We'll attempt to charge your payment method up to 3 times over 7 days
  • You'll receive email notifications about payment issues
  • Your subscription may be suspended if payment cannot be processed
  • Update your payment method in the app to restore access
  • No late fees or penalties for failed payments

1.6 Subscription and Product Returns

Important: If you return your THRIVE product(s):

  • You should cancel your subscription separately
  • Returning a product does NOT automatically cancel your subscription
  • Subscription fees remain your responsibility until cancelled
  • See our [Returns & Refund Policy] for product return details

SECTION 2 - PRE-ORDERS

2.1 What Is a Pre-Order?

A pre-order allows you to purchase products that are not yet in stock or are soon-to-be-available. This includes:

  • HELIOS Smart Ring (Pre-order: estimated to ship mid-July 2026)
  • Limited edition products
  • Upcoming product releases

2.2 How Pre-Orders Work

Payment:

  • Full payment is collected at the time you place your pre-order
  • Payment secures your place in the production queue
  • Your payment method is charged immediately (or first Afterpay installment if using payment plan)

What You Receive:

  • Immediate order confirmation email
  • Order number and estimated shipping date
  • For HELIOS: Free sizing kit shipped 2-3 weeks before final product
  • Shipping notification when your order is dispatched

2.3 Pre-Order Shipping Timeline

HELIOS Smart Ring Pre-Orders:

  • Estimated Ship Date: mid-July 2026 (estimate only, not guaranteed)
  • Sizing Kit: Ships 2-3 weeks before final product
  • Delivery: 3-7 business days after shipment (varies by location)

Shipping Date Changes:

  • If shipping dates are delayed beyond our estimated shipping window, we will notify you via email
  • You'll have the option to keep your order or request full refund
  • We'll provide regular updates if delays occur

2.4 Cancelling Pre-Orders

Before Shipment (any time before your order ships):

  • Cancel Anytime: Full refund, no questions asked
  • How to Cancel: Email info@thrivecycling.io with subject "Cancel Pre-Order - [Order Number]"
  • Refund Timeline: 5-7 business days to original payment method
  • Afterpay: Remaining payments cancelled; paid amounts refunded per Afterpay policies

After Shipment:

  • Pre-orders cannot be cancelled once shipped
  • 30-day money-back guarantee applies from delivery date
  • See our [Returns & Refund Policy] for return procedures

2.5 Pre-Order Changes

Changing Your Pre-Order: You can modify certain aspects of your pre-order before it ships:

Can Be Changed:

  • Ring finish (Black, Silver, or Gold) - contact us ASAP
  • Shipping address (before sizing kit ships)
  • Adding protection plans

Cannot Be Changed:

  • Ring size (after sizing kit confirmation)
  • Removing or changing payment method (payment already processed)
  • Cancelling bonus items separately

To Request Changes:

  • Email info@thrivecycling.io with subject "Pre-Order Change - [Order Number]"
  • Include your order number and requested changes
  • Changes must be requested before your order ships

2.6 Pre-Order Refunds

Refund Eligibility:

  • Full refund: Cancel anytime before shipment
  • 30-day money-back guarantee: After delivery, return within 30 days
  • Defective products: Immediate replacement or refund

What Gets Refunded:

  • Full product purchase price
  • Applicable taxes
  • Optional protection plan fees (if pre-order cancelled before shipment)

What Doesn't Get Refunded:

  • Shipping costs (though pre-orders have free shipping)
  • THRIVE Fitness App subscription fees (cancel separately)

2.8 Pre-Order Specific Terms

For complete pre-order terms including:

  • Payment processing
  • Sizing kit procedures
  • Shipping details
  • Warranty coverage

See Sections 21-34 of our [Terms of Service].

SECTION 3 - TRY BEFORE YOU BUY

3.1 How Try Before You Buy Works

Currently Not Available: THRIVE does not currently offer "Try Before You Buy" arrangements. However, we provide even better protection:

30-Day Money-Back Guarantee:

  • Order any THRIVE product with confidence
  • Use it for up to 30 days
  • Return for full refund if not satisfied
  • No questions asked

This Is Better Than Try Before You Buy Because:

  • No payment hold on your card
  • Full ownership immediately
  • All features unlocked from day one
  • Simple return process if needed

3.2 Our Alternative: Risk-Free Purchase

Instead of "Try Before You Buy," THRIVE offers:

โœ“ 30-Day Money-Back Guarantee

  • Full 30 days to test your product
  • Use it, wear it, ride with it
  • Return for full refund if not satisfied

โœ“ Free Returns (Defective Products)

  • We cover return shipping for defective items
  • Immediate replacement or refund

โœ“ 2-Year Warranty

  • World-class warranty coverage
  • Manufacturing defects covered
  • Repair, replacement, or refund

โœ“ Free Sizing Kit (HELIOS Ring)

  • Ensure perfect fit before final ring ships
  • No guessing about size

See our [Returns & Refund Policy] for complete details.

SECTION 4 - PAYMENT METHODS & SECURITY

4.1 Accepted Payment Methods

For All Purchase Types:

  • Major credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • Afterpay (4 interest-free installments)

4.2 Payment Security

  • All payments processed through secure, encrypted gateways
  • Your payment information is never stored on THRIVE servers
  • PCI-DSS compliant payment processing
  • Fraud protection and monitoring

4.3 Storing Payment Methods

For Subscriptions:

  • Payment method securely stored by payment processor
  • Required for automatic monthly billing
  • Update anytime through THRIVE app

For Pre-Orders:

  • Payment processed immediately
  • No stored payment method needed after purchase
  • Unless using Afterpay (remaining installments)

4.4 Afterpay Terms

If using Afterpay for pre-orders or purchases:

  • Subject to Afterpay's terms and conditions
  • 4 equal installments, paid every 2 weeks
  • First payment at checkout, remaining 3 over 6 weeks
  • Missed payments may incur fees from Afterpay
  • Cancellations/refunds must also be managed through Afterpay

SECTION 5 - ORDER CONFIRMATION & MANAGEMENT

5.1 Order Confirmation Emails

After every purchase, you receive:

  • Immediate confirmation: Order details and order number
  • Payment receipt: Confirmation of payment processed
  • Subscription details: (if applicable) Next billing date and management link
  • Pre-order timeline: (if applicable) Estimated shipping date
  • Tracking information: (when shipped) Tracking number and carrier details

5.2 Managing Your Orders

Via Email Links:

  • Each order confirmation contains management links
  • Access order status, tracking, and details
  • Manage subscriptions directly from email

Via Email Support:

Via THRIVE App:

  • View order history (if account created)
  • Manage subscriptions
  • Track shipments

SECTION 6 - REFUNDS & RETURNS

6.1 Refund Timeline

After Cancellation or Return:

  • Refunds processed within 5-7 business days
  • Refunded to original payment method
  • Email confirmation when refund is processed
  • May take additional 3-5 days to appear on statement

6.2 What Gets Refunded

Full Refunds Include:

  • Product purchase price
  • Applicable taxes
  • Optional protection plans (if cancelled before use)

Not Refunded:

  • Monthly subscription fees (non-refundable)
  • Return shipping costs (unless product defective)
  • Original shipping (though most orders have free shipping)

6.3 Complete Returns Policy

For detailed information on:

  • How to return products
  • 30-day money-back guarantee
  • Damaged or defective products
  • International returns
  • Exchange procedures

See our complete [Returns & Refund Policy].

SECTION 7 - SUBSCRIPTION CHANGES & PAUSING

7.1 Changing Subscription Plans

Currently Available:

  • THRIVE Fitness App: $14.99/month (single plan)

Future Plans:

  • If additional subscription tiers are introduced, you can upgrade/downgrade anytime through the app
  • Changes take effect at next billing cycle

7.2 Pausing Subscriptions

THRIVE Fitness App Subscriptions:

  • Cannot be paused
  • Must cancel and re-subscribe when ready
  • Your data and settings are preserved for 90 days after cancellation
  • Re-subscribing restores your account and history

SECTION 8 - SPECIAL CIRCUMSTANCES

8.1 Product Recalls

In the event of a product recall:

  • All affected customers notified via email
  • Automatic cancellation of subscriptions if product returned
  • Full refund including all subscription fees paid
  • Recall terms supersede standard cancellation policies

8.2 Service Interruptions

If THRIVE Fitness App experiences extended downtime (>48 hours):

  • Subscription charges may be credited or refunded
  • You'll be notified of any service credits
  • Standard cancellation terms still apply

8.3 Account Termination

THRIVE reserves the right to cancel subscriptions and orders if:

  • Fraudulent activity detected
  • Violation of Terms of Service
  • Repeated chargebacks or payment disputes
  • Abusive behavior toward staff

In such cases:

  • Subscription immediately cancelled
  • No refund of current period fees
  • Pre-orders may be cancelled with full refund
  • Account permanently banned

SECTION 9 - CONTACT & SUPPORT

9.1 Questions About Purchase Options

For questions about subscriptions, pre-orders, or cancellations:

Email: info@thrivecycling.io
Subject Lines:

  • "Subscription Question"
  • "Pre-Order Inquiry - [Order Number]"
  • "Cancellation Request - [Order Number]"

Live Chat: Available 24/7 at thrivecycling.io
Response Time: Within 24 hours

9.2 Self-Service Options

Manage Subscriptions:

  • THRIVE app > Settings > Subscription

Check Pre-Order Status:

Track Orders:

  • Use tracking link in shipping confirmation email

SECTION 10 - RELATED POLICIES

For more information, see our related policies:

  • [Terms of Service] - Complete terms including Sections 21-34 on pre-orders
  • [Returns & Refund Policy] - 30-day money-back guarantee and return procedures
  • [Warranty Policy] - 2-year warranty coverage
  • [Shipping Policy] - Delivery timelines and shipping information
  • [Privacy Policy] - How we handle your personal information

SECTION 11 - POLICY MODIFICATIONS

THRIVE reserves the right to modify this Purchase Options & Cancellation Policy at any time. Changes will not affect purchases or subscriptions already made. Your purchase is governed by the policy in effect at the time of your transaction.

SAVE OR PRINT THIS POLICY FOR YOUR RECORDS

Purchase Options & Cancellation Policy Version: 1.0 (January 13, 2026)

ยฉ 2026 THRIVE Cycling. All rights reserved.

THRIVEโ„ข, HELIOSโ„ข, THRIVE AIโ„ข, Cliqโ„ข, and Farinaโ„ข are trademarks of THRIVE Cycling.
Operated by LK Technologies ACN 667084899