Contact information
CONTACT THRIVE CYCLING
GET IN TOUCH
We're here to help! Whether you have questions about our products, need support with your order, or want to learn more about THRIVE, our team is ready to assist you.
24/7 CONCIERGE SUPPORT
Email: info@thrivecycling.io
Response Time: Within 24 hours (typically faster)
Live Chat: Available 24/7 via the chat widget on our website
Instant Support: Get real-time answers to your questions anytime, day or night
BUSINESS HOURS
Monday - Friday: 9:00 AM - 6:00 PM AEST
Weekends & Holidays: Email and chat support available 24/7
WHAT CAN WE HELP YOU WITH?
Order Support
- Order status and tracking
- Shipping inquiries
- Delivery issues
- Order modifications or cancellations
Email: info@thrivecycling.io
Subject: "Order Inquiry - [Order Number]"
Product Questions
- HELIOS Smart Ring features and compatibility
- Cliq & Farina Smart Lights information
- Product comparisons and recommendations
- Technical specifications
Email: info@thrivecycling.io
Subject: "Product Question - [Product Name]"
Pre-Order Inquiries
- HELIOS Smart Ring pre-order status
- Sizing kit questions
- Pre-order bonus information
- Shipping timeline updates
Email: info@thrivecycling.io
Subject: "Pre-Order Inquiry - [Order Number]"
Returns & Refunds
- Initiating a return
- Refund status
- 30-day money-back guarantee
- Exchange requests
Email: info@thrivecycling.io
Subject: "Return Request - [Order Number]"
[View Returns & Refund Policy]
Warranty Claims
- Product defects or malfunctions
- Warranty service requests
- Repair or replacement inquiries
Email: info@thrivecycling.io
Subject: "Warranty Claim - [Order Number]"
[View Warranty Policy]
Technical Support
- THRIVE app troubleshooting
- Device connectivity issues
- Software updates
- Account assistance
Email: info@thrivecycling.io
Subject: "Technical Support - [Issue Description]"
Billing Disputes
- Payment questions
- Billing errors
- Subscription inquiries
- Chargeback concerns
Email: info@thrivecycling.io
Subject: "Billing Dispute - [Order Number]"
Business & Partnership Inquiries
- Wholesale opportunities
- Retail partnerships
- Media and press inquiries
- Collaboration proposals
Email: info@thrivecycling.io
Subject: "Partnership Inquiry - [Your Company]"
BEFORE YOU CONTACT US
Quick Self-Service Options
Check Your Order Status:
- Look for your shipping confirmation email with tracking number
- Track your package using the carrier website
Need to Return Something?
- Review our [Returns & Refund Policy]
- You have 30 days from delivery for a full refund
Product Issues?
- Check our [Warranty Policy] for coverage details
- Try our troubleshooting guides on the support page
Frequently Asked Questions:
- Visit our [FAQ page] for instant answers to common questions
TIPS FOR FASTER SUPPORT
When contacting us, please include:
โ Order number (found in your confirmation email)
โ Detailed description of your issue or question
โ Photos or screenshots (if applicable)
โ Tracking number (for shipping inquiries)
โ Device/app version (for technical issues)
This helps us resolve your inquiry more quickly!
RESPONSE TIMES
Email Support:
- Standard inquiries: Within 24 hours
- Urgent issues: Within 12 hours
- Complex technical issues: Within 48 hours
Live Chat:
- Immediate response during business hours
- Automated assistance available 24/7
- Complex issues may be escalated to email support
Weekends & Holidays:
- Email and chat available 24/7
- Response times may be slightly longer
- Urgent matters prioritized
WE'RE HERE FOR YOU
At THRIVE, we're committed to providing world-class customer support to match our world-class products. Whether you're a current customer or considering your first purchase, we're here to help you get the most out of your THRIVE experience.
Don't hesitate to reach out - we love hearing from our cycling community!
ยฉ 2026 THRIVE Cycling. All rights reserved.
THRIVEโข, HELIOSโข, THRIVE AIโข, Cliqโข, and Farinaโข are trademarks of THRIVE Cycling.
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